Step 1: Contact Support

Most issues are resolved quickly by our team. Please contact us within 3 days of the incident.

• [email protected]
• Live Chat (24/7)

Please include your username, transaction IDs, and screenshots.

Step 2: Investigation

We will acknowledge your complaint within 24 hours. Our compliance team will investigate the logs and provide a formal response within 10 business days.

Step 3: External Resolution

If you are not satisfied with our final decision, you may contact the licensing authority or an independent adjudication service.